Date: 15th January 2015
2. Get expert advice
3. Eat cake
The Coffee & Cake Business Network meets every third Thursday of the month. Meetings are friendly, informal and informative and include a Q&A session with a business expert each month.
The January meeting is on Thursday 15 January 2015
Venue: Café Society, 15 Byram Street, Huddersfield HD1 1DR
£5 (plus Eventbrite fee) including coffee & cake (advance booking)
In Experts’ Corner… Richard Kimber
Richard has over two decades of experience in commercial and customer-facing roles, building successful and profitable customer relationships. He currently helps businesses of all sizes that want to understand how to deliver consistently great customer experiences that bring greater financial benefits.
Richard’s key experience was gained working for a market research agency specialising in customer satisfaction and loyalty measurement for both B2B and B2C organisations, with clients that included The Co-operative Retail Group, Xerox, Lombard Financial Services, Stannah Lift Services, Manchester United, Volkswagen Group and Principality Building Society. He also conducted international research for Rolls Royce, travelling to Moscow, Norway, Istanbul and Jeddah.
He has designed and presented public and in-house training seminars and workshops covering all aspects of the customer satisfaction measurement and improvement process. He presented frequently at client conferences on customer experience and its importance as a foundation in making and growing a successful business.
Richard is a companion member of The Institute of Customer Service and is visiting guest lecturer on customer experience at Huddersfield Business School.
Please note: this event has limited places and some previous Coffee & Cake events have sold out, so please ensure you book your place online in advance of the event (payment on the door is £7).